FAQ :: Rim Hideaway

Frequently Asked Questions

Do you offer AAA/Doctors/Travel Agent Discounts? How much deposit do you need? How soon do I need to cancel by? How many people can I put in a cabin? Do you take one night reservations? Can I get in early and stay late? I will not be arriving until very late night... can I still check-in? Some of our group is only going to be up one night... then we will have another couple join us... Can I put up a tent or bring my RV? How many cabins do you have? How close are the cabins to each other? Do you have fireplaces? Do you have TVs? Do you have a Jacuzzi? Do you take pets? Are you near Flagstaff? Will there be snow there when I'm there? Will I really need tire chains for the roads if there is snow? Do you have ATV/snowmobile/ski/boat rentals? Do you have horseback riding and stables? Do you have handicap accessible facilities?

Do you offer AAA/Doctors/Travel Agent Discounts?

We do not, however some promotions are offered during the year. Make sure we have your email and we will be more than happy to notify you when they are available.

How much deposit do you need?

The total balance is due upon booking.

How soon do I need to cancel by?

Reservations are non-refundable since we do not overbook your cabin (we take your cabin off the market for the nights you guaranteed). We cannot refund unless we are able to rebook your cabin. We go out of our way to get your cabin rebooked and get a refund to you, but that is not always possible. Sorry, we cannot change (transfer) your reservation dates. There is a 15% charge on all cancellation refunds.

How many people can I put in a cabin?

Our occupancy is limited to paid guests... Sorry, no "vistors for the day". We allow up to 4 persons in each of the 2 BR cabins, and up to 6 persons in the 3 BR cabin. All kids are included in the cabin occupancy limit.

Do you take one night reservations?

Our minimum stay is 2 nights.

Can I get in early and stay late?

Our cabins are rented each day from 3 PM until 11 AM.
We need the limited cleaning time between 11 AM and 3 PM to clean and get ready for the next guest. Early check in is sometimes available with prior approval.

I will not be arriving until very late night... can I still check-in?

Your door code is valid for the full length of your stay. You can check in as late as you want.

Some of our group is only going to be up one night... then we will have another couple join us...

We do not provide maid or linen service during your stay, so if you end up swapping cabin-mates you need to have them bring their own linens or make prior arrangements with us.